Privacy Policy

1. Information We Collect

1.1 Personal Information

When you book accommodation or contact us, we may collect the following personal information:

• Full Name: Required for booking confirmation and identification
• Email Address: For communication and booking confirmations
• Phone Number: For direct communication and emergency contact
• Check-in Date: To manage room availability and reservations
• Room Type Preference: To provide suitable accommodation
• Special Requests: Any specific requirements or preferences (optional)
• Emergency Contact Information: For safety and security purposes
• ID Proof Details: As required by local regulations for guest registration
• Payment Information: Billing details for payment processing

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP Address: For security and analytics purposes
• Browser Type and Version: To optimize website performance
• Device Information: Screen size, operating system for responsive design
• Usage Data: Pages visited, time spent, referring websites
• Location Data: General geographic location (if permitted)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Primary Purposes

• Booking Management: To process and confirm your accommodation reservations
• Communication: To respond to inquiries, send confirmations, and provide customer support
• Service Delivery: To provide accommodation services and facilities
• Payment Processing: To handle payments and billing securely

2.2 Secondary Purposes

• Service Improvement: To enhance our facilities and services based on feedback
• Marketing Communication: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To ensure the safety of all residents and property

3. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission
• Access Control: Limited access to personal information on a need-to-know basis
• Secure Storage: Data is stored on secure servers with regular backups
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: Our staff is trained on data protection and privacy practices
• Physical Security: Physical access to servers and data storage is restricted

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Personal Information

We do not sell, trade, or rent your personal information to third parties for commercial purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in providing our services (payment processors, maintenance services)
• Legal Requirements: When required by law, court orders, or government authorities
• Emergency Situations: To protect health, safety, or legal rights of residents or staff
• Business Transfers: In case of merger, acquisition, or sale of assets (with prior notice)
• Consent: When you have explicitly consented to such sharing

5. Cookies and Tracking

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements (with consent)

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for direct marketing purposes
• Withdrawal: Withdraw consent for processing based on consent

7. Data Retention

We retain your personal information for different periods depending on the purpose:

• Booking Information: Retained for 7 years for legal and tax purposes
• Communication Records: Retained for 3 years for service improvement
• Marketing Data: Retained until you opt-out or withdraw consent
• Website Analytics: Anonymized after 26 months
• Legal Requirements: As required by applicable laws and regulations

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes affecting your rights

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: