Terms & Conditions

1. Booking & Reservation Policy

1.1 Booking Process

• Online Booking: Reservations can be made through our website or direct contact
• Booking Confirmation: All bookings are subject to availability and confirmation
• Required Information: Valid ID proof, contact details, and emergency contact required
• Age Requirement: Minimum age of 18 years required for booking
• Verification: All bookings are subject to verification and approval

1.2 Payment Terms

• Security Deposit: One month's rent as refundable security deposit
• Advance Payment: First month's rent to be paid at the time of booking
• Monthly Rent: Due on or before the 5th of each month
• Payment Methods: Cash, UPI, Bank Transfer, Online Payment accepted
• Late Payment: ₹100 per day penalty for payments after 5th of the month

2. Check-in & Check-out Procedures

2.1 Check-in Requirements

• Valid ID Proof: Aadhar Card, Passport, Driving License, or College ID
• Medical Certificate: Health certificate from registered doctor (if required)
• Guardian Contact: Valid emergency contact details of parent/guardian
• Check-in Time: Between 10:00 AM to 8:00 PM
• Room Inspection: Mandatory room condition verification before occupancy

2.2 Check-out Procedures

• Notice Period: 30 days advance notice required for check-out
• Room Handover: Room to be handed over in original condition
• Damage Assessment: Any damages will be deducted from security deposit
• Final Settlement: All dues to be cleared before check-out
• Refund Process: Security deposit refunded within 7-10 working days

3. Resident Conduct & Behavior

3.1 Prohibited Activities

• Alcohol & Drugs: Strictly prohibited in premises and rooms
• Smoking: Not allowed anywhere in the building
• Illegal Activities: Any unlawful activities will result in immediate termination
• Noise Disturbance: Loud music or noise after 10:00 PM not allowed
• Unauthorized Guests: Overnight guests without prior permission prohibited
• Subletting: Sharing or subletting rooms to others strictly forbidden

3.2 Expected Behavior

• Mutual Respect: Maintain courteous behavior with other residents and staff
• Cleanliness: Keep personal and common areas clean and hygienic
• Property Care: Handle all furniture and equipment with care
• Reporting Issues: Immediately report any maintenance or security issues
• Visitor Guidelines: All visitors must be registered at reception

4. Facilities & Amenities Usage

4.1 Internet & WiFi

• Fair Usage: WiFi provided for educational and general use
• Prohibited Content: Illegal downloads, streaming of inappropriate content forbidden
• Speed Limitations: Heavy downloads may be subject to speed restrictions
• Device Limit: Maximum 3 devices per resident

4.2 Food & Dining

• Meal Timings: Breakfast (8:00-10:00 AM), Lunch (12:30-2:30 PM), Dinner (7:30-9:30 PM)
• Menu Changes: Monthly menu rotation with North Indian cuisine focus
• Special Diets: Special dietary requirements subject to additional charges
• Outside Food: Outside food allowed in rooms, not in common dining area

4.3 Laundry & Cleaning

• Washing Machines: Available on first-come, first-served basis
• Room Cleaning: Daily cleaning service provided
• Linen Change: Bed sheets and pillow covers changed weekly
• Personal Laundry: Residents responsible for personal clothing care

5. Security & Safety Regulations

5.1 Security Measures

• CCTV Surveillance: 24/7 monitoring in common areas
• Entry/Exit Logs: All movements recorded for security
• Visitor Policy: All visitors must provide valid ID and register
• Key Management: Room keys/cards are non-transferable
• Night Security: Security guard available from 10:00 PM to 6:00 AM

5.2 Emergency Procedures

• Fire Safety: Fire extinguishers and exits clearly marked
• Medical Emergency: First aid available, nearby hospital contacts provided
• Emergency Contacts: 24/7 emergency numbers displayed prominently
• Evacuation Plan: Emergency evacuation procedures posted in each room

6. Cancellation & Refund Policy

6.1 Cancellation Terms

• Early Cancellation: Cancellation 7+ days before check-in: Full refund minus processing fee
• Late Cancellation: Cancellation within 7 days: 50% refund of advance payment
• No-Show: Failure to check-in without notice: No refund
• Mid-Term Exit: No refund for partial month stays

6.2 Refund Processing

• Processing Time: 7-10 working days for refund processing
• Refund Method: Refunds processed through original payment method
• Deductions: Damages, outstanding dues deducted from refunds
• Documentation: Proper documentation required for all refund requests

7. Dispute Resolution & Termination

7.1 Dispute Resolution

• Internal Resolution: First attempt resolution through management discussion
• Mediation: Third-party mediation if internal resolution fails
• Legal Jurisdiction: Gautam Buddha Nagar, Uttar Pradesh courts have jurisdiction
• Documentation: All disputes must be documented in writing

7.2 Termination Conditions

• Rule Violations: Immediate termination for serious rule violations
• Non-Payment: Termination after 10 days of payment default
• Damage to Property: Termination for intentional property damage
• Behavioral Issues: Termination for consistent behavioral problems

8. Limitation of Liability

Important limitations on our liability:

• Personal Belongings: Not responsible for loss/theft of personal items unless due to our negligence
• Service Interruptions: Not liable for temporary service interruptions due to maintenance
• Third-Party Services: Not responsible for third-party service failures
• Force Majeure: Not liable for delays/cancellations due to natural disasters, government orders
• Maximum Liability: Our liability limited to the amount of rent paid

9. Changes to Terms & Conditions

We reserve the right to modify these terms and conditions:

• Notification: 30 days advance notice for major changes
• Effective Date: Changes become effective from the date specified
• Continued Use: Continued residence implies acceptance of new terms
• Grandfathering: Existing residents may have a grace period for certain changes

10. Governing Law & Jurisdiction

Legal framework governing these terms:

• Applicable Law: Indian laws and regulations apply
• State Jurisdiction: Uttar Pradesh state laws take precedence
• Local Jurisdiction: Courts in Gautam Buddha Nagar district have exclusive jurisdiction
• Language: In case of disputes, English version of terms will prevail

11. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions: